Refund policy

At PureSound Solution, your satisfaction with our products is of utmost importance. We understand that purchasing a hearing aid is a significant decision, and we want to ensure you have a clear understanding of our return and refund process. This policy outlines the terms and conditions under which returns and refunds are accepted, ensuring compliance with applicable federal and state laws.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products purchased directly from PureSound Solution. This period begins on the date your product is delivered to your specified shipping address. To be eligible for a refund under this guarantee, the product must be returned to us within this 30-day window.

Eligibility for Return

For a product to be eligible for return and a refund, it must meet the following strict criteria:

1. Original Sealed Package: The product must be returned in its original, unopened, and sealed packaging. This means the manufacturer's seal on the product box must be intact and unbroken. Products that have been opened, used, or have a broken seal are generally not eligible for return under the 30-day money-back guarantee, unless deemed defective upon laboratory testing.

2. Completeness: All original components, accessories, manuals, and any promotional items included with the product must be returned.

3. Condition: The product and its packaging must be in new, resalable condition, free from any damage, wear, or alteration.

Restocking Fee

A restocking fee of 30% of the product's purchase price will be applied to all eligible returns under the 30-day money-back guarantee. This fee helps cover the costs associated with processing returns, inspection, and preparing the product for resale.

Return Shipping Costs

Customers are responsible for all shipping costs associated with returning the product to PureSound Solution. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

Free Shipping for Initial Purchase

PureSound Solution offers free shipping via USPS with tracking for all initial product
purchases within the USA. This free shipping applies to the original delivery of your
order.

Process for Initiating a Return

To initiate a return, please contact our customer service team at Howdy@PureSoundSolution.com within the 30-day return period. Please include your order number and the reason for your return. Our team will provide you with detailed instructions on how to return your product.

Defective Products

If you believe you have received a defective product, please contact us immediately at Howdy@PureSoundSolution.com. Do not attempt to repair or alter the product yourself, as this may void your warranty and eligibility for a refund.

Upon receipt of a claimed defective product, it will be sent to a certified laboratory for thorough testing and inspection. A refund for a defective product will only be issued if the laboratory test confirms the product is indeed defective due to manufacturing or material flaws. If the lab test determines the product is not defective or that the defect was caused by misuse, neglect, or unauthorized repair, the product will be returned to you, and no refund will be issued. In such cases, you may also be responsible for the cost of the laboratory testing and return shipping.

Refund Processing

Once your return is received and inspected (and for defective products, after laboratory confirmation), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your bank or payment processor.

Important Disclosures

  • OTC Hearing Aids: Our products are Over-the-Counter (OTC) hearing aids, intended for adults aged 18 and older with perceived mild to moderate hearing loss. They are not intended to treat severe hearing loss or other medical conditions.
  • FDA Compliance: PureSound Solution adheres to all applicable regulations set forth by the U.S. Food and Drug Administration (FDA) for OTC hearing aids. Our products meet the safety and labeling requirements established by the FDA.

  • No Medical Advice: The information provided on this website and through our customer service is for informational purposes only and does not constitute medical advice. We strongly recommend consulting with a licensed hearing healthcare professional for a comprehensive hearing evaluation and personalized recommendations.

  • No Affiliation with Government or Insurance: PureSound Solution is an independent private entity. We are not affiliated with, endorsed by, or representatives of any government agency, including Medicare or Medicaid, or any private insurance companies. Our products are sold directly to consumers, and we do not process insurance claims. Customers are responsible for determining if their purchase is eligible for reimbursement from their insurance provider.

Contact Us

For all inquiries, communications, and return requests, please contact us via email at Howdy@PureSoundSolution.com. Our customer service team operates Monday through Friday, and we endeavor to respond to all communications within 24 business hours.